Production Support Kya Hota Hai? | IT Support Roles Explained | Hindi

Dosto, aaj hum baat karenge Production Support ke baare mein aur yeh IT industry mein itna important kyun hai.

Toh sabse pehle, yeh samajhte hain ki Production Support kya hota hai.

Production Support ek aisa IT support function hai jo directly live applications aur systems ko manage karta hai jo end-users ke liye available hote hain. Iska kaam hai ensure karna ki software aur applications smoothly aur bina kisi interruption ke kaam karein.

• 1. Issue Resolution: Jab bhi koi issue ya bug live system mein aata hai, Production Support team usse diagnose aur fix karti hai, taaki user experience pe koi negative impact na ho.
• 2. Monitoring aur Alerting: Production Support teams systems ko continuously monitor karti hain. Agar koi alert aata hai, toh yeh team action leti hai aur issues ko prevent karti hai.
• 3. Incident Management: Kabhi-kabhi major issues ya system failures bhi hote hain. Aise cases mein, Production Support team quickly incident handle karti hai aur resolution ke liye kaam karti hai.
• 4. Coordination with Dev Team: Yeh team development team ke saath closely kaam karti hai, taaki issues ka root cause samjha ja sake aur permanent fix diya ja sake.
• 5. Performance Tuning aur Optimization: Production Support team systems aur applications ki performance bhi optimize karti hai, taaki wo efficiently kaam karein aur downtime na ho.

Production Support critical hai kyunki yeh ensure karta hai ki end-users ko uninterrupted aur reliable service mile. Agar production support na ho, toh minor issues bhi major outages mein badal sakte hain, jo business aur customer satisfaction dono ko impact karta hai.

Toh dosto, yeh tha ek quick overview Production Support ka aur kyun yeh IT operations mein itna important role play karta hai.

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